Terms of Service
Last Updated: August 2026
1. Company Information and Acceptance of Terms
This website, chanharm-welder.com, is operated by:
Company Name: MIND INTERNATIONAL CO., LIMITED
Registered Address: UNIT 89 3/F YAU LEE CTR, 45 HOI YUEN RD, KWUN TONG, KL, HONG KONG
The company provides products and related services through this website under the brand name Chanharm.
In these Terms of Service, the terms “we,” “us,” and “our” refer to the above-mentioned website operator. The term “Chanharm” refers to the brand operated by that company.
By accessing this website, using our services, submitting an inquiry, or purchasing products from us, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service and other applicable policies published on this website.
If you do not agree with these Terms of Service, please stop using this website and related services.
2. Use of Website and Services
You agree to use this website only for lawful purposes and in compliance with applicable laws and regulations.
You must not:
- Use this website for illegal, fraudulent, or malicious activities;
- Interfere with, damage, or attempt to gain unauthorized access to this website, servers, or related systems;
- Upload or distribute malicious code, viruses, or other content that may affect website operation;
- Copy, scrape, modify, or use website content without authorization for unlawful or infringing purposes;
- Provide false identity information, false contact details, or misleading information during transactions or communications.
We reserve the right to restrict or terminate access to our website or services if we identify abuse, fraud, security risks, or other violations of these Terms.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on this website are accurate.
However, due to product updates, technical improvements, supply chain adjustments, photography conditions, or differences between display devices, actual products may have minor differences from website images or descriptions that do not affect the main functions or performance of the products.
Certain product specifications, structures, appearances, or included accessories may be adjusted due to product improvements or updates.
If any specific specification, dimension, function, interface, voltage, material, or other technical parameter is important to your intended application, please contact us for confirmation before placing an order.
4. Product Suitability and Technical Requirements
Customers are responsible for confirming that the selected product is suitable for their intended application, working environment, and technical requirements before purchase.
For machines or equipment requiring technical matching, we recommend that customers provide relevant product information, materials, processes, or usage requirements before purchase so that we can assist with confirmation.
For custom equipment or solutions, the following may be confirmed through quotations, pro forma invoices, order confirmations, or other written communications:
- Product specifications
- Technical parameters
- Configuration
- Functional requirements
- Production schedule
- Price
- Shipping arrangements
- Other relevant requirements
The technical specifications and requirements confirmed for a specific order will be used as the basis for determining whether the product conforms to the agreement.
5. Orders and Order Acceptance
Submitting an order does not mean that we are obligated to accept the order under all circumstances.
We may contact customers to confirm, modify, or cancel an order in situations including but not limited to:
- Product information or pricing contains obvious errors;
- Products are temporarily unavailable;
- Shipping addresses or contact information contain significant issues;
- Payment cannot be completed or requires additional verification;
- Additional technical confirmation is required;
- The order presents fraud risks or unusual circumstances;
- The destination has shipping, import, or legal restrictions;
- Other circumstances where the order cannot reasonably be fulfilled.
If we cancel a paid order and no non-refundable costs have been incurred that should be borne by the customer, we will arrange a refund based on the actual circumstances.
6. Pricing and Payment
Product prices are based on the information displayed on product pages, quotations, pro forma invoices, order confirmations, or other written agreements between the customer and us.
For customized products or special orders, website prices may not apply to the final configuration. The final price will be determined based on the specifications, configuration, quantity, and other requirements confirmed by the customer.
Customers must complete payment according to the payment method and amount confirmed for the order.
We may use third-party payment service providers to process payments. Such payment services may be subject to the terms and privacy policies of the relevant third-party providers.
If website pricing contains obvious errors caused by system issues, input errors, or technical problems, we reserve the right to correct the pricing and contact the customer for confirmation before shipment or production.
7. Custom Equipment and Quotations
Custom equipment and solutions are generally designed, manufactured, or configured according to the customer's specific requirements.
For such orders, quotations, pro forma invoices, order confirmations, and other written documents confirmed by both parties may include specific terms regarding:
- Technical specifications
- Configuration
- Price
- Payment terms
- Production schedule
- Acceptance requirements
- Shipping arrangements
- Cancellation, return, or refund conditions
- After-sales support or modification solutions
If specific terms confirmed for an individual order differ from the general policies published on this website, the written terms of that specific order shall prevail.
If delivered custom equipment meets the technical specifications confirmed by both parties, it shall be considered compliant with the agreement.
For returns, refunds, and after-sales handling of custom equipment, please refer to our Refund & Returns Policy.
8. Shipping, Customs Clearance, and Delivery
Order preparation time, shipping methods, estimated delivery time, customs clearance, import duties, tracking information, and other delivery-related matters are subject to our published Shipping Policy.
Different orders may use different logistics arrangements depending on product size, weight, destination, and shipping method.
If a quotation, pro forma invoice, or other written confirmation for a specific order contains different shipping terms, those specific terms shall apply.
9. Returns and Refunds
Order cancellations, returns, refunds, shipping damage, missing parts, incorrect items, and related after-sales matters are subject to our published Refund & Returns Policy.
Custom equipment and solutions may be subject to different cancellation, acceptance, return, and refund conditions compared with standard products.
If a specific order contains separate written terms, those terms shall apply.
10. Warranty and After-Sales Support
Unless otherwise stated on the product page, quotation, or specific order documents, our machines generally include a 1-year warranty.
During the warranty period, for parts confirmed to have issues caused by the product itself, we may provide necessary technical support or replacement parts free of charge depending on the actual circumstances.
After the warranty period expires, we may continue to provide technical consultation and offer paid spare parts, repair recommendations, or other after-sales solutions when applicable.
The warranty generally does not cover issues caused by, including but not limited to:
- Improper operation or misuse;
- Failure to use the equipment according to instructions or technical requirements;
- Unauthorized disassembly, modification, or repair by customers or third parties;
- Use of unsuitable power supply, air supply, materials, or operating conditions;
- Normal wear and consumable parts;
- Damage caused by accidents, external forces, water, fire, natural disasters, or other causes unrelated to product defects.
Specific warranty handling will depend on the product, cause of failure, and circumstances of the order.
11. Intellectual Property
Unless otherwise stated, all content on this website, including but not limited to:
- Trademarks
- Brand names
- Product images
- Videos
- Product descriptions
- Technical materials
- Graphics
- Page designs
- Written content
is owned by us or used legally by the relevant rights holders.
You may not use website content without authorization for intellectual property infringement, brand impersonation, misleading commercial purposes, or other unlawful activities.
Normal personal browsing, internal purchasing evaluation, or reasonable business reference is not restricted by this section.
12. Third-Party Services and Links
This website may contain or use third-party services, platforms, or links, including:
- Payment service providers
- Logistics providers
- Video platforms
- Amazon or other e-commerce platforms
- Other external websites or services
Third-party services are independently operated by the relevant providers and may be subject to their own terms of service, privacy policies, and rules.
We are not responsible for the operation, content, policy changes, service interruptions, or other matters controlled by third-party providers.
13. Product Use and Liability
Customers must use equipment according to product instructions, technical requirements, and reasonable safety practices.
Equipment involving electrical systems, machinery, welding, high temperatures, pressure, or other industrial risks should be installed and operated by individuals with appropriate knowledge or experience.
To the maximum extent permitted by applicable law, we are not responsible for losses caused by:
- Improper installation, operation, or maintenance;
- Failure to follow product instructions or safety requirements;
- Use of products for unsuitable or unconfirmed applications;
- Unauthorized modifications or repairs;
- Use of unsuitable materials, power supplies, air supplies, or external conditions;
- Damage caused by customers or third parties.
Nothing in these Terms limits any liability that cannot legally be excluded or limited under applicable law.
14. Limitation of Liability
To the maximum extent permitted by applicable law, we shall not be liable for indirect, incidental, special, or consequential losses arising from the use of, or inability to use, this website, products, or related services, including but not limited to loss of profits, business interruption, or other indirect commercial losses.
Our liability shall be determined based on the specific order, product issues, confirmed agreements between the parties, and applicable laws.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.
15. Force Majeure
We shall not be responsible for delays, interruptions, or failure to perform obligations caused by events beyond our reasonable control.
Such events may include, but are not limited to:
- Natural disasters;
- War or regional conflicts;
- Government restrictions or regulatory measures;
- Strikes;
- Port or transportation network disruptions;
- Major logistics delays;
- Public health emergencies;
- Power or communication failures;
- Other events that cannot reasonably be predicted or controlled.
In such circumstances, we will make reasonable efforts to reduce the impact and communicate with customers regarding affected orders.
16. Privacy
Personal information collected during your use of this website will be handled in accordance with our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, store, and protect personal information.
17. Governing Law
These Terms of Service and any separate agreements through which we provide products or services to you shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.
Any disputes arising from these Terms of Service, orders, products, or services shall first be addressed through reasonable communication and negotiation between both parties.
If the dispute cannot be resolved through negotiation, it shall be handled in accordance with the applicable laws and legal procedures of the Hong Kong Special Administrative Region.
18. Changes to These Terms
We may update these Terms of Service from time to time due to changes in our business operations, website functions, legal requirements, or other reasonable reasons.
Updated versions will be published on this page with a revised “Last Updated” date.
Your continued use of this website or related services means that you accept the updated Terms of Service.
19. Severability
If any provision of these Terms of Service is determined to be invalid, unlawful, or unenforceable by a competent authority, that provision shall be limited or separated to the extent necessary, and the remaining provisions shall continue to remain effective.
20. Entire Agreement and Order-Specific Terms
These Terms of Service, together with the following policies published on this website:
- Privacy Policy
- Shipping Policy
- Refund & Returns Policy
constitute the general terms governing the use of this website and related transactions.
For specific orders, if product pages, quotations, pro forma invoices, commercial invoices, order confirmations, or other written agreements between the customer and us contain specific terms, those order-specific terms shall take precedence over the general provisions of these Terms of Service.
21. Contact Us
If you have any questions regarding these Terms of Service, your order, products, or related services, please contact us using the contact information provided on chanharm-welder.com.