Last Updated: August 2026

This Refund & Returns Policy applies to products purchased through chanharm-welder.com.

Because our products include accessories, standard machines, and custom equipment or solutions, different terms may apply to order cancellations, returns, refunds, and after-sales support depending on the product and order.

---

1. Order Cancellations

Accessories and Standard Machines

If your order has not yet been shipped, please contact us as soon as possible to request a cancellation.

If the order has not yet entered a non-cancelable stage of the shipping process, we can generally assist with canceling the order and issuing a refund.

If the order has already been shipped, it cannot be refunded immediately as an unshipped cancellation. Depending on the shipment status, the product may be returned in one of the following ways:

• We may attempt to contact the carrier to intercept and return the shipment.
• The customer may refuse delivery so that the carrier can return the shipment.
• The customer may accept delivery and then return the product according to the approved return process.

Regardless of the return method, a refund can only be processed after the returned product has arrived at our designated return location and has been confirmed as received.

If return shipping, interception, redelivery, storage, or other charges are incurred, responsibility for those charges will depend on the reason for the return and the circumstances of the specific order.

Custom Equipment or Solutions

Custom equipment or solutions are generally produced according to the specifications, configurations, and technical requirements confirmed by the customer. Accordingly, any cancellation, return, or refund terms stated in the quotation, pro forma invoice, order confirmation, or other written agreement for a specific order will take precedence.

Unless otherwise agreed for a specific order, once a custom order has entered material procurement, production, processing, assembly, or another stage of customization, it generally cannot be canceled in the same manner as an order for a standard product.

If delivered custom equipment meets the technical specifications agreed upon in the order, it will be deemed accepted and conforming.

Except in cases of a confirmed product defect or material non-conformity with the technical specifications agreed upon in writing, we generally do not accept returns or refunds for custom equipment.

Where appropriate and subject to evaluation and approval by our engineers, we may offer paid modifications, technical adjustments, or spare-parts solutions. Any applicable charges will be quoted separately based on the specific requirements.

---

2. Return Requests

If you wish to request a return, please contact us first and provide:

• Order information
• Product name or model
• Reason for the return
• Current condition of the product
• Any necessary photos or videos

Do not send a product back without our prior approval.

Once a return request has been approved, we will provide the applicable return address and return instructions based on the customer's location, product type, and current logistics arrangements.

The return address may be a local or regional partner warehouse, a logistics provider's warehouse, or another designated location.

Because return locations may vary by region and logistics arrangement, always use the return address and instructions provided specifically for your return.

---

3. Returns of Accessories and Standard Machines

Return requests for accessories and standard machines must be submitted within 30 days of delivery. We may be unable to accept return requests submitted after this period.

Return eligibility will depend on the condition of the product, how it has been used, the reason for the return, and the circumstances of the specific order.

In general, products submitted for return should:

• Be complete
• Be free from damage caused by the customer
• Not have been modified in a way that affects resale or normal use
• Include the original main accessories and components
• Retain the original packaging where reasonably possible

If a product has been visibly used, installed, modified, damaged, or otherwise materially altered due to customer actions, we may be unable to accept the return or may deduct an appropriate amount to account for the resulting loss in value.

---

4. Custom Equipment and Custom Solutions

Custom equipment and solutions are produced according to specifications, configurations, and technical requirements confirmed by the customer and therefore are not subject to the same return terms as standard products.

If the delivered equipment meets the technical specifications confirmed in writing by both parties, it will be deemed accepted and conforming.

We generally do not accept returns or refunds for custom equipment unless one of the following applies:

• The equipment has a confirmed product defect.
• The delivered equipment materially fails to conform to the technical specifications confirmed in writing.
• There is another significant fulfillment issue that both parties confirm is our responsibility.

The following circumstances generally do not qualify as grounds for the return or refund of a custom product:

• The customer changes their mind.
• The product is no longer needed after purchase.
• The customer incorrectly confirms specifications, configurations, or parameters.
• The customer provides incorrect or incomplete technical requirements.
• The customer's application requirements change after the order is confirmed.
• Other circumstances not caused by a product defect or failure to meet the agreed specifications.

If an issue can reasonably be resolved through technical adjustment, modification, or replacement of parts, we may offer an appropriate modification or spare-parts solution after evaluation and approval by our engineers.

For modification requests unrelated to a product defect or specification non-conformity, the applicable services or parts may be subject to additional charges and will be quoted separately based on the specific requirements.

If a quotation, pro forma invoice, order confirmation, or other written agreement for a specific custom order contains different return, refund, or acceptance terms, the terms confirmed for that specific order will take precedence.

---

5. Incorrect Items, Missing Parts, Shipping Damage, or Product Issues

Please inspect the outer packaging and the product as soon as possible after delivery.

If the outer packaging shows visible crushing, tears, punctures, deformation, moisture damage, or other signs of shipping damage, please take photos or videos at the time of delivery whenever reasonably possible.

If possible, we recommend documenting the following before or during unpacking:

• Overall condition of the outer packaging
• Any damaged areas of the packaging
• Shipping label
• Condition of the internal packaging
• Overall condition of the product
• Any damaged areas of the product

Please also contact us as soon as possible if:

• You received the wrong product or model.
• The order is missing parts or components.
• The product was damaged during shipping.
• The product has a malfunction or quality issue that prevents normal use.
• The product received materially differs from the confirmed order.

To verify the issue, we may ask you to provide:

• Photos of the complete product
• Photos of the product model label or nameplate
• Photos of the outer packaging
• Photos of the shipping label
• Photos showing the damaged or defective area
• Videos demonstrating the specific issue
• Other information that may help us evaluate the issue

We may need to verify the circumstances with the carrier, freight forwarder, technical personnel, supply-chain partners, or other relevant parties.

Depending on the nature of the issue and the circumstances involved, we may offer:

• Technical guidance
• Replacement of missing parts
• Replacement parts
• A repair solution
• Product replacement
• Partial refund
• Full refund
• Another solution agreed upon by both parties

The appropriate resolution will depend on the nature of the issue, the condition of the product, and the circumstances of the specific order.

---

6. Return Shipping and Return Address

All returns must be approved by us in advance.

Please do not send a product to China or any other address before receiving the applicable return address and return instructions from us.

Depending on the customer's country or region and current logistics conditions, we may arrange for the product to be returned to a local or regional partner warehouse, a logistics provider's warehouse, or another designated location.

The specific return address and shipping method will be provided after the return request has been approved. Please follow the instructions provided for that particular return.

If the return is due to a confirmed shipping error, product defect, specification non-conformity, or another issue for which we are responsible, we will discuss the appropriate return or resolution method with the customer and cover reasonable costs for which we are responsible based on the circumstances.

If the return is due to the customer's own reasons, such as a change of mind, an incorrect purchase, incorrect specification selection, or another reason unrelated to product quality, the customer will generally be responsible for return shipping, insurance, repackaging, and other related return costs.

If the customer arranges the return shipment, we recommend using a trackable shipping service and retaining the shipping receipt and tracking information until the return has been completed.

For products returned without our prior approval, we cannot guarantee that the shipment will be accepted, nor can we guarantee that we will cover any resulting shipping, storage, customs clearance, or other related costs.

---

7. Import Duties, Taxes, and Original Shipping Costs

If the customer directly pays import duties, taxes, customs clearance fees, or other local charges to customs authorities, government agencies, carriers, or other third parties during the import process, those charges are collected by third parties and generally cannot be refunded by us.

Whether the original shipping charges for an order are refundable will depend on the reason for the return and the circumstances of the specific order.

If a return or refund results from a confirmed shipping error, product defect, specification non-conformity, or another fulfillment issue for which we are responsible, we will cover reasonable costs for which we are responsible based on the circumstances.

---

8. Refund Processing

Refunds will be processed after the applicable return requirements have been met, the relevant issue has been verified, or the returned product has arrived at our designated return location and any necessary inspection has been completed.

If a refund is approved, it will generally be issued to the original payment method.

If the refund cannot be processed through the original payment method because of limitations imposed by the payment platform, bank, or other circumstances, we will work with the customer to determine an appropriate alternative refund method.

Once a refund has been issued, the time required for the funds to appear in the customer's account will depend on the:

• Payment service provider
• Bank
• Credit card issuer
• Other relevant financial institution

We do not control the processing times of third-party financial institutions.

If an approved refund is subject to deductions for shipping costs, return costs, storage fees, loss in product value, or other reasonable charges, we will inform the customer before processing the refund.

---

9. Repairs, Replacements, and Other After-Sales Solutions

For products that have already been installed or used, or that are otherwise not suitable for direct return, technical guidance, repair, replacement parts, or another after-sales solution may be more appropriate than returning the entire product.

After the issue has been confirmed, we will provide appropriate technical support or an after-sales solution based on the condition of the product, the cause of the issue, and the circumstances of the specific order.

If an issue can reasonably be resolved through technical guidance, repair, adjustment, or replacement of parts, we may prioritize these solutions rather than requiring the customer to return the entire machine internationally or over a long distance.

For custom equipment that meets the technical specifications confirmed by both parties, if the customer later requests additional changes to functionality, configuration, or performance, we may offer a paid modification or spare-parts solution after our engineers confirm that the requested changes are technically feasible. Any applicable charges will be quoted separately.

---

10. Order-Specific Terms

Because orders may vary in product specifications, level of customization, order value, shipping method, and destination, certain orders may be subject to separate cancellation, acceptance, return, refund, or after-sales terms.

If different terms are expressly stated for a specific order in any of the following:

• Product page
• Quotation
• Pro forma invoice or commercial invoice
• Order confirmation
• Other written communication or agreement between the customer and us

The cancellation, acceptance, return, refund, or after-sales terms specifically confirmed for that order will take precedence over the general provisions of this policy.

---

11. Contact Us

If you need to request an order cancellation, return, or refund, or if your product arrives with shipping damage, missing parts, a malfunction, specification non-conformity, or another issue, please contact us using the contact information provided on chanharm-welder.com.