Privacy Policy
Last Updated: August 2026
1. Who We Are
Our website address is:
https://chanharm-welder.com
This website is operated by MIND INTERNATIONAL CO., LIMITED, trading as Chanharm.
Registered Address: UNIT 89 3/F YAU LEE CTR, 45 HOI YUEN RD, KWUN TONG, KL, HONG KONG
In this Privacy Policy, the terms “we,” “us,” and “our” refer to MIND INTERNATIONAL CO., LIMITED, the operator of this website.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you visit or use our website.
By accessing or using this website, you acknowledge and agree to the practices described in this Privacy Policy.
2. Information We Collect
Depending on how you use our website, we may collect the following types of information.
Information You Provide Directly
We may collect information that you voluntarily provide when you:
- Place an order
- Create an account (if applicable)
- Submit an inquiry or contact form
- Request a product quotation
- Request technical support or after-sales service
- Contact us by email, phone, or other communication methods
This information may include:
- Name
- Company name (if applicable)
- Email address
- Telephone number
- Shipping address
- Billing address
- Product requirements
- Technical specifications or requirements
- Other information you voluntarily provide
Automatically Collected Information
When you visit our website, certain information required for website operation may be automatically generated by our server or related technical services, including:
- IP address
- Page visit records
- Access time
- Technical data related to website operation
This information is primarily used for website maintenance, security management, and improving website performance and user experience.
3. How We Use Your Information
We may use your information for the following purposes:
- Processing orders
- Providing quotations and product information
- Responding to inquiries and requests
- Providing technical support and after-sales service
- Arranging production, shipping, and delivery
- Assisting with customs clearance procedures
- Improving website functionality and user experience
- Preventing fraud, abuse, or security risks
- Complying with applicable legal requirements
We will not use your personal information for purposes unrelated to your requests or interactions with us.
4. Payment Information
If you make payments through our website, payment processing may be handled by third-party payment service providers.
We do not directly store your complete credit card number, bank account information, or other sensitive payment details.
Payment service providers process your payment information according to their own privacy policies and security standards.
For example, certain payments may be processed through third-party payment platforms such as Stripe or other payment providers.
5. Cookies and Website Analytics
Our website may use cookies or similar technologies.
Cookies are small data files stored on your device that help us:
- Maintain website functionality
- Remember user preferences
- Analyze website usage
- Improve website performance and user experience
We may also use third-party analytics tools to collect anonymous usage information to better understand how visitors use our website.
You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain website features.
6. Third-Party Content and Links
Our website may contain third-party content, services, or links, including:
- Video content
- External website links
- Payment services
- Other third-party services
When you access pages containing third-party content, those third parties may collect information according to their own privacy policies, including through cookies or similar technologies.
We are not responsible for the privacy practices or data handling policies of third-party websites. We recommend reviewing their privacy policies when visiting third-party services.
7. How We Share Your Information
We do not sell, rent, or trade your personal information.
We may share limited information with the following third parties when necessary to provide our services:
Logistics Providers
To complete order delivery, we may provide necessary shipping information to:
- Courier companies
- Freight forwarders
- Sea, air, or rail transportation providers
- Local delivery providers
Payment Service Providers
To process payments, we may share necessary information with payment service providers.
Customs Authorities and Government Agencies
When customs clearance is required, we may provide necessary information to:
- Customs authorities
- Customs brokers
- Relevant government agencies
as required by applicable laws or regulations.
Website and Technology Service Providers
We may use third-party service providers to assist with:
- Website hosting
- Website maintenance
- Website security
- Data analysis
These service providers may only process information to the extent necessary to provide their services.
8. Data Retention
We retain personal information based on the purpose for which it was collected and applicable legal requirements.
For example:
- Order-related information may be retained for business, tax, or legal purposes.
- Inquiry and after-sales communication records may be retained for customer service and technical support purposes.
- Website usage data may be retained according to the policies of relevant analytics services.
When information is no longer necessary for its intended purpose, we will take reasonable steps to delete or anonymize it.
9. International Data Transfers
Because we provide products and services to customers worldwide, your information may be transferred to and processed in different countries or regions.
We take reasonable measures to protect your personal information and ensure that it is used only for the purposes described in this Privacy Policy.
10. Data Security
We take reasonable technical and administrative measures to protect your personal information from:
- Unauthorized access
- Loss
- Misuse
- Disclosure
However, no method of transmission over the Internet can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted online.
11. Your Privacy Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Restrict or object to certain types of processing
If you wish to exercise any applicable rights, please contact us using the information provided below.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time due to changes in our business operations, legal requirements, or website functions.
Any updated version will be posted on this page with a revised “Last Updated” date.
We encourage you to review this page periodically to stay informed about how we protect your information.
13. Contact Us
If you have any questions about this Privacy Policy, how we handle personal information, or any related privacy concerns, please contact us using the contact information provided on chanharm-welder.com.